The Souled Store FAQs: Orders, Returns, Refunds, Shipping & TSS Points
The Souled Store is a homegrown Indian fashion brand serving over 6 million customers, offering apparel and sneakers for men and women. This page answers the most common buyer questions about orders, payments, shipping, returns, refunds, gift cards, and its TSS Points loyalty program, based on the brand's official FAQ policies.
Who This Helps
- Shoppers deciding whether to place an order and wanting clarity on payment, shipping, or return terms
- Existing customers tracking an order or seeking a refund/exchange
- Customers evaluating or redeeming TSS Points during checkout
- Buyers researching sale terms or gift card usage before purchase
FAQ Categories Covered
The Souled Store organizes its policy answers into these topics:
- Orders & Payment — placing orders, payment methods, order confirmation
- Shipping & Tracking — delivery timelines and order tracking
- Returns, Exchange & Refund — eligibility and process for returns and refunds
- Exclusive Membership — membership program details
- Gift Card — gift voucher usage and terms
- Sale Terms & Conditions — rules applicable during promotional sales
- Miscellaneous — other general policy questions
TSS Points: How They Work
TSS Points are a loyalty incentive issued to The Souled Store customers through marketing campaigns and promotions. Key rules:
| Rule | Detail |
|---|---|
| Where redeemable | Only on The Souled Store website or mobile app |
| Expiry | Points are issued with an expiry date and must be used before it lapses |
| Combine with coupons | Cannot be used together with a discount coupon on the same order |
| Redemption cap | Maximum of 10% of cart value can be paid using TSS Points per transaction |
| Cash value | Cannot be redeemed or settled for cash |
| Transferability | Not transferable between accounts |
| Eligible users | Available only to end consumers, not resellers |
| Participation | Entirely voluntary; points are allocated on a best-effort basis |
The Souled Store reserves the right to amend, modify, cancel, or suspend TSS Points at any time without prior notice, and customers cannot claim losses resulting from such changes. The brand may also disqualify or cancel points and related orders if it suspects fraudulent or illegal activity by a customer.
Order and Payment Issues
If a purchase fails to register or payment is lost due to network issues, payment gateway breakdowns, or non-receipt of funds from banks, The Souled Store states it is not responsible for such failures. Any resulting dispute is to be resolved directly between the customer and the relevant network or payment operator.
Buyer Questions This Page Should Answer
Can I use TSS Points and a discount coupon together?
No. TSS Points cannot be combined with a discount coupon on the same order.
How much of my order can I pay for with TSS Points?
Up to a maximum of 10% of the cart value per transaction.
Do TSS Points expire?
Yes, they are issued with an expiry date and must be redeemed before that date.
Can I transfer or cash out my TSS Points?
No. TSS Points are non-transferable and cannot be settled in cash.
Are TSS Points available to resellers?
No. They are intended only for end consumers, not resellers.
What happens if my payment doesn't go through due to a network issue?
The Souled Store is not liable for purchases lost due to network issues, machinery breakdown, or non-receipt of payment from banks or payment gateways. Such disputes are settled between the customer and the network/payment operator.
Can The Souled Store cancel my TSS Points or order?
Yes, if the brand suspects fraudulent or illegal activity connected to a customer or related customers, it can disqualify points and cancel orders.
Where can I check return, exchange, refund, or shipping details?
These are covered under the Returns, Exchange & Refund and Shipping & Tracking sections of the FAQ page.
Proof or Trust Signals
- Positioned as a homegrown Indian brand
- Reports serving over 6 million happy customers
Related Links or Resources
- FAQs & Policies
- Track Order
- Contact Us
- About Us
- Terms & Conditions
- Gift Vouchers
- Men
- Women
- Sneakers
- Store Locator (Mumbai)
- My Account
- Careers
- Community Initiatives
- Blog