This Privacy Policy (Policy or Privacy Policy) sets out how The Souled Store Private Limited (The Souled Store, also identified by we or us or our, and their respective connotations) uses and protects any personal information of users (users, you or your, and their respective connotations) that we collect from or through:
This Policy is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information (collectively, Personal Information).
The Souled Store is committed to ensuring that your privacy is respected and Personal Information is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be rest assured that it will only be used strictly in accordance with this Policy.
This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection of your Personal Information when you use our Platform or avail any Services offered by The Souled Store, and does not extend to any information collected and/or by the websites or applications of any third-parties.
Our user's privacy is extremely important to us. We recognize the privacy concerns of the users and hence as a commitment to provide safe and secure experience on our Platform, we have formulated this Privacy Policy to help Users make an informed decision.
BY USING THE PLATFORM OR AVAILING ANY SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME.
IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE THE WEBSITE OR APP OR ANY SERVICES OR GIVE US ANY OF YOUR INFORMATION.
IF YOU USE THE WEBSITE OR APP OR SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO:
This Privacy Policy is meant to help the users understand what information we collect, why we collect it, what information we disclose and how the users can update, manage, export, and delete their information. It shall be read with the terms and conditions / terms of service available on https://www.thesouledstore.com/privacy-policy (Terms) and in compliance with the following:
By accessing our Platform and continuing to use our Services, the users will be deemed to have read, understood and agreed to the terms as provided in this Privacy Policy. By granting their assent to this Privacy Policy, the users provide consent to such use, collection and disclosure of Personal Information as prescribed in this Privacy Policy, including the transfer of Personal Information to third-party service providers as may be required for the purpose of providing and improving the Services.
Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy.
Users have the right to opt out of the Platform and/or the Services at any moment. In addition, the users, by sending an email to [email protected], can inquire whether The Souled Store is in possession of their personal data, and they may also require The Souled Store to delete and destroy all such information, upon request.
In the event any Services are used on behalf of any other individual, or on behalf of any entity, the users represent that they are authorised to accept this Privacy Policy and share such data as required on behalf of such person or entity and have obtained necessary consents from such third parties.
We learn, collect, and store your Personal Information (that we consider necessary) when you use our Platform. We use this information to provide you with a safe, efficient, smooth, and customised experience, which includes, without limitation, displaying content such as recommended products that might interest you and communicating with you about your orders, new products, and latest promotional offers. This allows us to provide specific services and features that most likely meet your needs, customise our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf.
We receive and store the information you explicitly provide to us. This includes Personal Information such as:
You may choose not to provide certain information, but this could prevent you from taking full advantage of our Platform's various features.
Whenever you interact with our Platform, we automatically receive, record, and analyse information from your browser, server or device, which includes, without limitation:
We may also use software tools such as JavaScript to measure and collect session information, including:
We use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalised content, to give you the best possible shopping experience on our Platform. We may sometimes aggregate similar information from other customers to create features such as best-selling products.
We may receive information about you from third parties, such as:
If you access our Platform through a social media service or connect a service on our Platform to a social media service, the information we collect may include but is not limited to:
Whenever you access the Platform or contact us through social media services, you authorise us to collect, store, analyse and use such information in accordance with this Policy.
If The Souled Store has reasons to suspect that the information provided by any user is misleading, inaccurate, obsolete or incomplete, The Souled Store reserves the right to refuse provision of the Services to the user, at its sole discretion without incurring any liability to the user or any third-party. We will not be liable for reliance on or consequences of any misleading, inaccurate, obsolete or incomplete information.
When you sign in to your account on the Platform, you consent to our collection, storage, and use, in accordance with this Privacy Policy.
The Personal Information so collected may be shared with SEBI/NSE/BSE, KYC Registration Agencies (KRAs) etc. solely for the purpose of processing your transaction requests or serving you better.
We may use your Personal Information to identify, investigate, prevent, deter or take action regarding unethical or illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you or as otherwise required by law (collectively referred to as Purpose(s)).
We may also use your Personal Information in accordance with applicable laws to provide you with the Services, enhance the user experience, manage our relationship with you, build user insights, analyse data for the introduction of new services and features, and as may be required to comply with any regulatory requirements and contractual obligations, which may inter alia include:
Account Management: To create and maintain user accounts, including personalization to improve the user experience
Payment Processing: To process information such as credit card payments and provide support services related to payment, billing and invoicing
Third-Party Services: To engage certain trusted third parties to perform functions and provide services to us, including KYC verification, cloud-hosting services, off-site backups, email service providers, and customer support providers. We will only share Personal Information with third parties to the extent necessary to perform these functions, in accordance with the purposes set out in this Privacy Policy and applicable laws
Platform Improvement: To improve and enable users to use the Platform and avail our Services, and ensure efficient customer care experience, increasing efficiency of existing features, and develop new features
Research and Analysis: To perform research and analysis for our understanding, information, analysis, services and technologies in order to provide all users improved quality of care; and ensuring that the content and advertising displayed are customized to your interests and preferences
Communications: To dispatch transaction-related communications such as welcome letters and billing reminders
Compliance Auditing: To audit our internal processes for compliance with legal and contractual requirements and internal policies
Notifications: To notify the necessary information related to the Platform and Services and user accounts on the Platform from time to time
Record Maintenance: To maintain records and provide users with an efficient, safe and customized experience while using the Platform
Legal Compliance: To use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to:
Marketing: We may send users newsletters and e-mails to market other products and Services we provide
Data Analytics: We may use Personal Information, including sensitive information of the users to create non-identifiable 'aggregate data'
Analytics Display: To analyse overall trends to help us improve the Platform and Services, including displaying detailed analytics to users
Identity Verification: Verify users' identity and prevent fraud or other unauthorized or illegal activity
Regulatory Compliance: To comply with applicable laws, rules, and regulations
Supporting Activities: In any other way consistent with this Privacy Policy and to support the above activities
We may retain users Personal Information as long as a user continues to use the Platform or avail Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy. Users can, by sending an email to [email protected] request The Souled Store to delete and destroy all such information.
We may, however, retain Personal Information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.
If your account has been inactive for a reasonable period of time, we will delete the account and all of its content. You will receive a notice prior to us deleting your content to allow you to activate your account again or retrieve any data that you would like to retrieve.
Please note that we may hold anonymized data, that at one point originated from you, but as the data is truly anonymized it no longer constitutes personal data, and we can keep it for as long as it is relevant to our business purposes.
PLEASE NOTE THAT WE DO NOT STORE CERTAIN INFORMATION ON OUR SERVERS, INCLUDING PASSWORDS, BANK DETAILS AND OTHER SENSITIVE AND/OR FINANCIAL DETAILS. THE SAME SHALL ONLY BE STORED ON THE USER'S DEVICE AND MAY NOT BE RECOVERED IN CASE THE DEVICE IS CHANGED, LOST OR BROKEN.
A cookie is a small file that we, after obtaining your permission, transfer to your computer's hard drive through your web browser, only if you allow. This file helps us recognise your browser and respond to you as an individual, as well as provide personalised features and advertisements based on your needs, likes, dislikes and behaviour on our Platform. We use cookies to understand and save your preferences for future visits, to advertise to you on other sites, and to compile aggregate data about traffic and interaction so that we can offer better site experiences and tools in the future.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. The help menu on most browsers will tell you how to prevent the browser from accepting new cookies and deleting/disabling existing cookies. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
However, disabling/deleting our cookies could prevent you from taking full advantage of our Platform's various features. A banner asking you to accept our cookies policy will be displayed upon the first visit to our Platform (or the first visit after you delete your cookies). Unless you have adjusted your browser setting so that it will refuse cookies and/or you have not accepted our cookies policy, our system will issue cookies when you log on to our Platform.
Respecting users' privacy is not only an important part of our business but one of the core philosophies of our organisation. We never have and never will commercially exploit such information by selling it to third parties. We share customer information only as described below, and in no other manner:
We employ other companies and individuals to perform some functions on our behalf. These functions include but are not limited to:
For optimum fulfilment of these functions, they have access only to such customer information as is needed to perform their functions, and are contractually bound to not use it for any other purpose.
We may be required to share customer information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution, and punishment of offences.
Further, we may release account and other Personal Information when we believe release is appropriate to enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of The Souled Store, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction.
We also reserve the right to disclose your Personal Information to third parties in an anonymous or aggregate form, to understand industry trends, patterns and add value and improve the quality of Services imparted by us to you.
We provide your Personal Information to our business partners, representatives and third-party processors to administer and process for the purposes notified to you in this Privacy Policy, and we may also share such details with third parties (such as lawyers, auditors, bankers, insurers or legal advisors) to obtain professional advice.
Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights. You authorize us to exchange, transfer, share, part with all or any of your Personal Information, across borders and from your country to any other countries across the world with our affiliates/agents/third party service providers/partners/banks and financial institutions for the Purposes specified under this Privacy Policy or as may be required by applicable law.
As we develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, all information, including Personal Information collected and stored by us may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which all such information is transferred to one or more third parties as one of our business assets.
Other than as set out above, you will receive notice when information about you might go to third parties and you will have the option to choose whether or not you'd like such information to be shared.
In one word, absolutely. The security of your Personal Information is very important to us. We use adequate security policies, rules, and technical measures, as required under applicable law, to safeguard and protect your information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.
However, we shall not be responsible for any breach of security or for any action of any third parties that receive users' personal data or events that are beyond our reasonable control including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, etc.
Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over that website and for which we will bear no responsibility. Often these websites require the user to enter their Personal Information. We encourage and recommend the users to read the privacy policies of all such websites as their policies may differ from our Privacy Policy.
Users agree that we shall not be liable for any breach of privacy of Personal Information or loss incurred by their use of such websites or services. The inclusions or exclusions are not suggestive of any endorsement by The Souled Store or contents of the website. Users may visit any third-party website linked to the Platform at their risk. Such third-party websites are governed by their own terms and conditions and when you access such third-party websites, you will be governed by the terms of such third-party websites. Hence, any information you share whilst visiting such sites is not governed by this Policy and we would not be responsible for the protection/privacy of such information.
Additionally, the Platform may allow for certain content generated by the user, which can be accessed by other users. Such users are not authorized representatives or agents of The Souled Store and their opinions or statements do not necessarily reflect those of The Souled Store and we are not bound thereby to any contract to that effect. The Souled Store expressly disclaims any liability arising out of any reliance on or misuse of such information that is made available by the users.
You can add, correct, update, modify or review your Personal Information on a regular basis. However, whenever you update information, we usually keep a copy of the previous version for our records.
If you do not want to receive emails or messages from us, please get in touch with our customer care team at [email protected] to de-list your e-mail ID.
You can choose to not provide your Personal Information or consent for usage of your Personal Information, and you can subsequently withdraw your consent or ask for deletion of your Personal Information. In such a case, we will no longer be entitled to continue with the data processing in question (unless there is another legal basis for processing). However, this might not allow you to take full advantage of the features of our Platform.
If users would like to withdraw consent, users can contact us via the contact details given in this Privacy Policy. Please indicate to what extent the user/s wish to withdraw consent - i.e., whether for all data processing or only certain kinds.
You can choose to delete your account from your iOS device by visiting 'My Account' section on the app. However, this might not allow you to take full advantage of the features of our Platform.
We may not always be able to fully address your request, in certain situations, for instance, if it would impact the duty of confidentiality we owe to our other users, or if we are legally entitled to deal with the request in a certain way. The Service and Platform are intended for use by resident Indians. In case any other data protection and/or privacy laws are applicable in your jurisdiction, please contact us at [email protected]
Our Services can be used by adults and minors subject to the legal consent of their parent or legal guardian. If you have achieved the age of majority and intend to avail the Services, or if you are the legal guardian of a minor intending to avail the Services, i.e., any person below 18 (eighteen) years of age, you hereby agree and acknowledge that you have provided your informed and unconditional consent on behalf of yourself or on behalf of the minor (as applicable), in accordance with applicable laws.
The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including:
These measures ensure that the Personal Information collected is secure.
We restrict access to your Personal Information to us and our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy, provided that such entities agree to abide by this Privacy Policy.
We have also implemented information security practices and standards and have in place information security programmes and policies containing managerial, technical, operational and physical security measures that are in compliance with the applicable laws including, so as to protect the information provided to us from unauthorized access, use, modification, damage, disclosure or impairment. Further, we may from time to time use reasonable additional or alternative procedures to ensure the security and confidentiality of your Personal Information through our investment platform.
While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure. No data transmission over the internet is fully secure, so we cannot ensure or warrant the security of any information you submit to us. Further, we do not guarantee in any way, the security of any information that you transmit or share on the Platform; and you do so at your own risk.
If you think that the security of your account has been compromised, change your password and contact us immediately.
Please direct any queries and requests relating to our use of information or this Privacy Policy to us by an email to [email protected]
This Privacy Policy is governed by all laws applicable within the territory of India. By using our Website, Platform and/or Services, you are agreeing to the terms of the Privacy Policy, thereby consenting to the exclusive jurisdiction and venue of courts in Mumbai, India, in all disputes arising out of or relating to the use of the Website, Platform and/or Services, or the Privacy Policy.
If you have any questions or feedback regarding this Policy, you may contact us using the information below:
Name: Ajay Lulla
Contact Number: 022 68493328
Email: [email protected]
Timing: Monday to Saturday - 10 am to 6 pm
Over 6 Million Happy Customers
The Souled Store 2026-27